Frequently Asked Questions

VectoSolve is an AI-powered online tool that converts raster images (PNG, JPG, WEBP) into scalable vector graphics (SVG). Our advanced algorithms trace the edges and shapes in your images to create clean, infinitely scalable vector files.

Our AI analyzes your image, identifies shapes, edges, and colors, then traces these elements to create vector paths. The result is an SVG file that can be scaled to any size without losing quality, unlike the original pixel-based image.

Yes! You get 1 free conversion when you sign up. After that, you can purchase credit packs starting at just $1 for 3 conversions. New users also get 50% off their first purchase automatically.

No installation required. VectoSolve works entirely in your web browser. Just upload your image, and we handle all the processing on our secure servers.

VectoSolve supports PNG, JPG/JPEG, WEBP, and GIF formats. All of these can be converted to SVG, PDF, or EPS vector formats.

We primarily output SVG (Scalable Vector Graphics), which is the most versatile format. You can also download as PDF or EPS for print and professional design applications.

You can upload images up to 10MB in size. For best results, we recommend images with dimensions between 100x100 and 4000x4000 pixels.

Yes! VectoSolve preserves transparency in PNG files and can even remove backgrounds automatically during conversion if you prefer.

VectoSolve produces professional-grade vectors suitable for logos, icons, illustrations, and graphics. Our AI creates clean paths that scale perfectly. Results are best with high-contrast images like logos and simple graphics.

Logos, icons, line art, illustrations, and graphics with clear edges work best. Photos and complex images with gradients may not convert as well to vectors, though our AI still produces usable results.

Absolutely! The SVG files we generate are fully editable in any vector editing software like Adobe Illustrator, Figma, Inkscape, or even web browsers. You can modify colors, shapes, and paths.

No! That is the main benefit of vector graphics. SVG files use mathematical paths instead of pixels, so they can be scaled to any size - from a favicon to a billboard - without any quality loss.

Each conversion uses 1 credit. You can purchase credit packs that never expire: 3 credits for $1, 20 credits for $4, 50 credits for $9, 120 credits for $19, or 250 credits for $39. Larger packs offer better per-conversion value.

No, your credits never expire! Buy them once and use them whenever you need. We also offer subscription plans with monthly credits for heavy users.

Yes! New customers automatically receive 50% off their first credit pack purchase. No promo code needed - the discount is applied automatically at checkout.

Due to the digital nature of our service, we generally do not offer refunds on used credits. However, if you experience technical issues, please contact our support team and we will help resolve them.

Most conversions complete in 2-5 seconds. Complex or large images may take slightly longer, but rarely more than 10 seconds.

We are working on a public API for developers and businesses. Contact us at hello@vectosolve.com if you are interested in API access for bulk conversions.

Currently, conversions are processed one at a time through the web interface. For batch processing needs, contact us about API access or enterprise solutions.

VectoSolve works on all modern browsers including Chrome, Firefox, Safari, Edge, and their mobile versions. We recommend using the latest browser version for the best experience.

Yes! All uploads are encrypted in transit (HTTPS) and at rest. Images are processed on secure servers and automatically deleted after 24 hours.

You retain full ownership of both your original images and the converted vectors. We do not claim any rights to your content and never use customer images for training or other purposes.

Yes! All converted images can be used for any purpose including commercial projects. You have full rights to use, sell, or distribute your converted vectors.

You can delete your account from the settings page in your dashboard. This will permanently remove your account data. Alternatively, contact support@vectosolve.com for assistance.